Policies

RETURNS, EXCHANGES AND REFUNDS For hygiene and quality reasons, all goods sold are non-refundable and non-exchangeable. Except where products found to have manufacturing defects are eligible for exchanges.

Whether reported issues are manufacturing defects, shall be determined at our sole discretion.

For any exchanges, the product must be returned to us within 7 days in original condition, unopened, unwashed and all seals and tags attached. Items receieved should be checked right away to avoid contentions. Any faults reported after this period will be subjected to individual suppliers' warranty programs, and the service time varies between suppliers. The customer is responsible for the cost of return shipping if applicable.

Unopened returns should be carefully packed and shipped to:

TRULY ORGANIKS
138 ROBINSON ROAD
#28-01
SINGAPORE 068906

ATTN: Returns
ORDER CANCELLATION POLICY For any orders that are invoiced and paid for but yet to be shipped out, cancellation will come with an admin charge of 10% of the order or S$10, whichever higher. If an order has been shipped, cancellation will not be possible.
TAX HANDLING POLICY For all international orders, your country may apply additional taxes or/and duties to imports. We would advise to check with respective country policies to avoid unexpected charges, such import duties will have to fulfiled by the customer directly.
ORDERING All products are available for worldwide shipping.

Orders entered and paid for will be processed typically within 1-2 business day.

All orders made through this website are processed in Singapore dollars (SGD). Any currency conversion to another currency other than the SGD are made using daily refreshed exchange rates referenced from Yahoo Finance Exchange and are presented for illustration purpose only. If you are based outside of Singapore, the actual amount charged on your credit card or Paypal account will be based on your bank's actual exchange rates where the transaction was cleared.